Terms and Conditions
Last Updated: January 1, 2025
1. Introduction
Welcome to Network Professional Inc. ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, services, and any related communications, including SMS/text messaging services. By accessing or using our services, you agree to be bound by these Terms.
2. Services
Network Professional Inc. is a Managed Service Provider (MSP) specializing in cybersecurity and IT services. Our services include but are not limited to managed IT support, cybersecurity solutions, network management, cloud services, and data protection.
3. SMS/Text Messaging Terms and Conditions
3.1 Brand Name
SMS messages are sent by Network Professional Inc., a Managed Service Provider offering cybersecurity and IT services.
3.2 Program Description
By opting in to our SMS messaging program, you consent to receive text messages from Network Professional Inc. related to:
- Service alerts and notifications
- Appointment reminders and confirmations
- Support ticket updates
- System status notifications
- Security alerts and advisories
- Account-related communications
- Promotional offers and updates (with separate consent)
3.3 Message Frequency
Message frequency varies based on your service level and account activity. You may receive recurring messages. Typically, customers receive between 1-10 messages per month, though this may vary based on service needs, support requests, and critical alerts.
3.4 Message and Data Rates
Message and Data Rates May Apply. Standard messaging rates from your wireless carrier may apply to messages sent and received. Please contact your wireless carrier for details about your text messaging plan.
3.5 Opt-Out Instructions
You can opt out of receiving SMS messages at any time by using one of the following methods:
- Reply STOP: Text STOP to any message you receive from us to immediately unsubscribe from all SMS communications.
- Email: Send an email to help@networkprofessional.com with "SMS Opt-Out" in the subject line.
- Phone: Call us at (612) 210-8000 or (480) 944-8000 to request removal from our SMS list.
After opting out, you will receive a final confirmation message. You may opt back in at any time by contacting us or following the opt-in process again.
3.6 Customer Care Contact Information
For questions or assistance regarding our SMS messaging program, please contact us:
- Email: help@networkprofessional.com
- Phone (Minneapolis): (612) 210-8000
- Phone (Scottsdale): (480) 944-8000
- Support Portal: support.networkprofessional.com
3.7 Privacy
Your privacy is important to us. Your phone number and personal information will not be shared with third parties for marketing purposes. For complete details on how we handle your information, please review our Privacy Policy.
4. User Responsibilities
You agree to use our services in compliance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
5. Intellectual Property
All content, trademarks, and intellectual property on this website are owned by Network Professional Inc. You may not reproduce, distribute, or create derivative works without our express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Network Professional Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
7. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.
8. Contact Information
If you have any questions about these Terms, please contact us:
Network Professional Inc.
Minneapolis Office:
5801 Saint Johns Ave, Minneapolis, MN 55424
Phone: (612) 210-8000
Scottsdale Office:
15051 N Kierland Blvd, 3rd Floor, Scottsdale, AZ 85254
Phone: (480) 944-8000
Email: help@networkprofessional.com